Skip to main content
Home | What we do | Use cases
Gruppo Hera (Progettazione itinerari)

Unified logistics governance for environmental services

Unifying logistics design across 180+ municipalities with routing algorithms and planned-versus-actual monitoring.

Markets
Solutions

The challenge

Planning environmental services across a fragmented area is a complex governance challenge, especially when operations span 8 territorial areas, 4 regions and 181 municipalities.

In such different contexts, the biggest risk is the gap between desk-based theoretical planning and on-the-ground reality. Local planners face daily surprises and local nuances that central systems don’t capture. Without a tool that connects logistics design with real service data, inefficiencies build up: sub-optimal routes and a persistent gap between corporate targets and what actually happens in the field.

Gruppo Hera’s challenge was about decentralising decision-making capacity, giving every territory a standardised yet flexible tool capable of closing this operational gap.

How we create value

Optit developed the Route Design platform, a collaborative solution integrated with Hera’s Data Platform that puts Decision Science directly into the hands of users in every territory.

A routing algorithm lets planners optimise the order of stops within each route, defining the ideal visiting sequence for field operators. The real strategic value lies in the integration of a virtual assistant: the system automatically compares the planned route against the points actually visited. This feedback loop highlights any deviations and guides users in iteratively refining their planning.

The solution turns local planners into augmented decision-makers, able to fine-tune routes using real-world field evidence to make them ever more effective.

Impact

Adopting the Route Design platform has unlocked new operational potential:

  • Unified design governance, standardised across 8 territorial areas, 4 regions and 181 municipalities.
  • Optimised field routes through routing algorithms that define the ideal visiting sequence.
  • Closed performance loop, thanks to the virtual assistant that highlights the gap between planned and actual.
  • Continuous, iterative route refinement by users, maximising service effectiveness.
Unified logistics governance for environmental services
See also

AIRU | Italian Association for Urban Heating

AIRU | Italian Association for Urban Heating
Optit has been a member of AIRU for over eight years. It contributes to the development of district heating in Italy, recognising it as...
Find out more

Managing uncertainty in rail networks

Alstom
Managing uncertainty in rail networks
Split-second decisions for precise journey planning.
Custom solutions
Logistics and supply chain
read more
2017

A branch-and-bound algorithm for the knapsack problem with conflict graph

Bettinelli A., Cacchiani V., Malaguti E., INFORMS Journal on Computing, 29(3), pp. 457-473, 2017.
Leggi il paper

DHC Academy

DHC Academy
The future of district heating: training the leaders of the energy transition.
read more